Returns & Refund Policy

We want you to be happy with your PappleMart order. This page explains how returns and refunds generally work.

Return eligibility

Most items can be returned within 14 days of delivery, unused and in their original packaging, unless the product page states otherwise. Because PappleMart sources from multiple suppliers, exact return windows and conditions are confirmed on each product page and at checkout.

Non-returnable items

Certain items (such as personal care products, perishable goods, or made-to-order items) may not be eligible for return for hygiene or safety reasons. Any such exclusions are noted on the relevant product page.

How to start a return

Contact us via our Contact page with your order number and reason for return. We will confirm the return process and address for your specific order.

Refunds

Once a return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method. Processing times vary by payment provider.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item so we can arrange a replacement or refund.

Questions

For anything not covered here, reach out via our Contact page.